Copyright and Disclaimer

Mae’r dudalen yma ar gael yn Gymraeg.

Copyright guidelines

Material featured on this website is subject to Crown copyright protection unless otherwise indicated. You may use Crown copyright information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence.

Any enquiries regarding the use and re-use of this information resource should be sent to:

The permission to reproduce Crown copyright material does not extend to any material on this website which is identified as being the copyright of a third party. Authorisation to reproduce such material would need to be obtained from the copyright holders concerned.

Hyperlinking & sharing

Users are free to embed video features from and establish hypertext links to this website.

We are not responsible for the content or reliability of third party websites to which we link. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages.

Our social media channels

We primarily use Twitter and LinkedIn to communicate with and talk to the general public as well as our stakeholders. 


Our Twitter channel @Ofgem is intended to speak to consumers about issues directly relevant to them. 


We run one LinkedIn company page for Ofgem as a whole.


We run a YouTube channel which hosts our videos.

JW Player video hosting

We use JW Player to host the videos embedded on our website.

How we moderate our social media channels

The Ofgem communications team moderate Twitter and LinkedIn from Monday to Friday during office hours.

We will occasionally post tweets to Twitter outside of office hours.

How we connect with other social media users

  • Being ‘liked’ or retweeted by one of our social media channels does not imply endorsement of any kind. 

  • We may follow you on Twitter - being followed by us doesn’t imply endorsement of any kind.

  • We will abide by the Terms of Use set by each social media platform.

How we respond across all social media channels

We make no commitment to respond to every single individual comment or tweet on any platform.

We cannot engage on issues of party politics or answer questions which break the general house rules of each platform – for example, the Twitter Rules.

We accept no responsibility for the Twitter, LinkedIn, YouTube sites commenting function being unavailable.

On all social media platforms we use, we will delete:

  • abusive, racist, sexist, homophobic or inflammatory comments
  • nuisance comments considered to be spam
  • personal information given such as telephone numbers, address details, etc.


We will respond to customer questions sent to @ofgem from @ofgem as appropriate.

Retweeting from Ofgem’s Twitter accounts does not imply endorsement of any kind.


We use LinkedIn to post opinion and blog pieces.


The website and material relating to government information, products and services (or to third party information, products and services), are provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement of any intellectual property or other rights, compatibility, security and accuracy.

The material on the website is not and should not be regarded as legal or professional advice. Users should seek their own legal or other professional advice where appropriate.

We do not warrant that provision of the website or access to the material contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses nor do we make any warranties or representations regarding the functionality, accuracy or reliability of the website or the content thereof. To the fullest extent permissible by law we shall not in any event be liable for any loss or damage arising out of or in connection with the use of, or inability to use the website and any materials accessible through the website including, without limitation, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties even if we have been advised of the possibility of such loss or damages arising.

Retail and wholesale market indicators and data

Ofgem’s market indicators and related data have been published with a view to promoting the interests of gas and electricity consumers, eg by facilitating commentary and debate by industry participants and academics. It is not intended that the data should be used or relied on for any commercial purposes.

While every reasonable effort is made to ensure that the information provided through these market indicators is accurate, Ofgem makes no guarantees for the currency or accuracy of information. The information provided through Ofgem's market indicators is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of non-infringement, compatibility, security and accuracy.

Ofgem does not warrant that the market indicators and related data contained on this site will be uninterrupted or error free. Also, while Ofgem will endeavour to correct promptly any errors that are brought to its attention, Ofgem does not warrant that defects will be corrected, or that this site or the server that makes it available is free of viruses or represent the full functionality, accuracy, and reliability of the materials. Please refer to the general disclaimer above and the virus protection notice below.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the website.

Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.