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Hyperlinking & sharing
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We are not responsible for the content or reliability of third party websites to which we link. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages.
Our social media channels
We primarily use Twitter, LinkedIn and YouTube to communicate with and talk to the general public as well as our stakeholders.
We run three Twitter channels:
@Ofgem is intended to speak to consumers about issues directly relevant to them.
@Ofgempress deals with stakeholder and industry news.
@Ofgem_eserve deals with content relevant to our E-serve division, which administers government energy efficiency and social programmes.
We run a YouTube channel which hosts our videos.
How we moderate our social media channels
The Ofgem communications team moderate Twitter and LinkedIn from Monday to Friday during office hours.
We will occasionally post tweets to Twitter outside of office hours.
How we connect with other social media users
- Being ‘liked’ or retweeted by one of our social media channels does not imply endorsement of any kind.
- We may follow you on Twitter - being followed by us doesn’t imply endorsement of any kind.
How we respond across all social media channels
We make no commitment to respond to every single individual comment or tweet on any platform.
We cannot engage on issues of party politics or answer questions which break the general house rules of each platform – for example, the Twitter Rules.
We accept no responsibility for the Twitter, LinkedIn or YouTube sites being unavailable.
On all social media platforms we use, we will delete:
- abusive, racist, sexist, homophobic or inflammatory comments
- nuisance comments considered to be spam
- personal information given such as telephone numbers, address details, etc.
We will respond to customer questions sent to @ofgem from @ofgem as appropriate.
Retweeting from Ofgem’s Twitter accounts does not imply endorsement of any kind.
We use LinkedIn to post opinion and blog pieces. Some of these may be related to consultations Ofgem is undertaking (a consultation related blog):
- Where we post a consultation related blog, we will treat any comments submitted as a consultation response to that consultation.
- If you wish to respond to the consultation in another way, please use the usual routes that the consultation outlines.
- We publish all consultation responses on our website, wherever they come from, unless they’re marked as confidential. You automatically consent to this when you submit a comment on any consultation-related blog.
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The material on the website is not and should not be regarded as legal or professional advice. Users should seek their own legal or other professional advice where appropriate.
We do not warrant that provision of the website or access to the material contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses nor do we make any warranties or representations regarding the functionality, accuracy or reliability of the website or the content thereof. To the fullest extent permissible by law we shall not in any event be liable for any loss or damage arising out of or in connection with the use of, or inability to use the website and any materials accessible through the website including, without limitation, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties even if we have been advised of the possibility of such loss or damages arising.
Ofgem’s market indicators and related data have been published with a view to promoting the interests of gas and electricity consumers, eg by facilitating commentary and debate by industry participants and academics. It is not intended that the data should be used or relied on for any commercial purposes.
While every reasonable effort is made to ensure that the information provided through these market indicators is accurate, Ofgem makes no guarantees for the currency or accuracy of information. The information provided through Ofgem's market indicators is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of non-infringement, compatibility, security and accuracy.
Ofgem does not warrant that the market indicators and related data contained on this site will be uninterrupted or error free. Also, while Ofgem will endeavour to correct promptly any errors that are brought to its attention, Ofgem does not warrant that defects will be corrected, or that this site or the server that makes it available is free of viruses or represent the full functionality, accuracy, and reliability of the materials. Please refer to the general disclaimer above and the virus protection notice below.
We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the website.
Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.