Heat networks regulation: future standards of performance

Consultation description

We are seeking feedback and evidence on how standards of performance for heat networks should develop. This includes whether more prescriptive requirements, such as statutory guaranteed standards of performance (GSOPs), should be introduced and how they should work. This consultation will inform future policy development, it does not propose introducing statutory GSOPs at this stage.

Alongside this consultation, we are publishing a separate consultation seeking views on our proposed introduction of new service standards authorisation conditions for heat network operators and suppliers, intended to apply from spring 2027. This represents a proportionate first step in improving transparency, accountability and quality of service across the heat network sector. We also intend to use the new conditions to help build the evidence base for future standards.

We are seeking views on:

• which standards should be prioritised, phased or targeted
• how requirements, compensation and exemptions should reflect different network and consumer circumstances
• what evidence Ofgem should use to assess whether statutory requirements would be effective and proportionate

Who should respond

• heat network operators
• heat network suppliers
• energy services companies
• housing providers
• housing associations
• local authorities
• landlords
• managing agents
• charities
• consumer advocacy groups
• heat network consumers

How to respond

Submit your response by 22 February 2027 by emailing HeatNetworksRegulation@ofgem.gov.uk.