Heat networks regulation: service standards
- Publication type:
- Consultation
- Publication date:
- Closing date:
- 11 January 2027
- Status:
- Open
- Topic:
- Heat networks
Proposals for the introduction of new service standards authorisation conditions for heat network operators and suppliers.
Consultation description
We are consulting on proposed service standards authorisation conditions for heat network operators and suppliers serving domestic and micro-business consumers. We intend for the conditions to be implemented from spring 2027. Suppliers would be required to have standards for specified service activities, communicate them clearly to consumers and explain how they will respond when standards are not met.
These proposals are an initial step in our staged approach to improving service quality, transparency and accountability. Alongside this consultation, we are publishing a separate consultation on how standards of performance for heat networks could develop in the future, including the possible introduction of more prescriptive requirements.
We are seeking views on:
- our proposed approach to improving service standards
- our proposed requirements for implementing and communicating service standards, and responding when they are not met
- how guidance could support consistent implementation across the sector
Who should respond
- Heat network operators
- Heat network suppliers
- Energy services companies
- Housing providers
- Housing associations
- Local authorities
- Landlords
- Managing agents
- Charities
- Consumer advocacy groups
- Heat network consumers
How to respond
Submit your response by 11 January 2027 by emailing HeatNetworksRegulation@ofgem.gov.uk.