Consumer Vulnerability Strategy: Social obligation reporting

Monitoring forms a key part of our work. As part of the supply licence conditions, energy suppliers are required to provide us with information on their performance in relation to their social obligations. This includes a variety of information relevant to their dealings with domestic customers, including information about:

  • Payment methods
  • Levels of debt
  • Disconnection rates
  • Prepayment meters
  • Helping consumers in vulnerable circumstances.

This information enables us to review suppliers’ performance in relation to specific social obligations, including areas of operation where consumers in vulnerable situations may be affected. We use our social obligations monitoring to inform our work and help shape our priorities.

To view our interactive data associated with our reports, visit our section on Social obligations reporting

Through the publications and update feed below you can also access our publications and outputs produced in relation to suppliers’ social obligations.

Publications and updates

  • Published: 31st May 2000
  • Decisions
  • 1 Associated documents
This document sets out final details of modifications to licence conditions with respect to Codes of Practice, and certain other associated licence terms, which Ofgem is introducing under the Social Action Plan.

  • Published: 10th Jan 2000
  • Consultations & responses
  • 1 Associated documents
This document makes proposals for improving the provision of services to disadvantaged customers.