Monitoring forms a key part of our work. As part of the supply licence conditions, energy suppliers are required to provide us with information on their performance in relation to their social obligations. This includes a variety of information relevant to their dealings with domestic customers, including information about:
- Payment methods
- Levels of debt
- Disconnection rates
- Prepayment meters
- Helping consumers in vulnerable circumstances.
This information enables us to review suppliers’ performance in relation to specific social obligations, including areas of operation where consumers in vulnerable situations may be affected. We use our social obligations monitoring to inform our work and help shape our priorities.
To view our interactive data associated with our reports, visit our section on Social obligations reporting.
Through the publications and update feed below you can also access our publications and outputs produced in relation to suppliers’ social obligations.