Media enquiries

If you are a member of the media and have an enquiry, please email press@ofgem.gov.uk or phone 020 3263 9996 and the media team will get back to you.

For out-of-hours media enquiries, please contact the duty media officer on 020 3263 9996.

Please note: the media team deals with calls from the media only. If you are not a member of the media, please visit our Contact us page.

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our energy advice for household consumers section. Citizens Advice also provides a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages.

If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.