We only collect information that we need in order to effectively administer the government’s NDRHI scheme in line with the requirements under legislation and licence conditions, as detailed above. Any data you provide will not be transferred outside the European Community. We will only disclose your personal information in the following circumstances:
- Where the disclosure is required by law, statutory direction, court orders, or is necessary for the purposes of the administration or development of the Domestic Renewable Heat Incentive (DRHI), Non-domestic Renewable Heat Incentive (NDRHI), Northern Ireland Non-domestic Renewable Heat Incentive (NI NDRHI), Energy Company Obligation (ECO), Warm Home Discount (WHD), RO, FIT, REGO, the SEG, CCL, NFFO or OLR schemes where you give us explicit permission to disclose it
- Where you give us explicit permission to disclose it
- For the processing and sharing of relevant information during audits
We will only process (including sharing and receiving) your information with the following organisations or official bodies:
- Third-party auditors who audit the information provided to us by you (we process and share relevant information during audits and will require such third parties to agree to treat the information in accordance with this privacy notice)
- Action Fraud in England or Wales or the police (and other public bodies or organisations involved in the prevention and detection of crime) when we or they have found instances of suspected fraud
- BEIS, who are responsible for the RHI policy and legislation in Great Britain, for the purposes of its functions in relation to the NDRHI scheme, including for (but not limited to):
- surveys and statistical purposes (e.g. to publish official statistics and to fully monitor the rollout and progress of the scheme)
- quality assurance
- forecasting expenditure for degressions
- wider purposes connected with analysis, research, monitoring, evaluation, development and understanding of the RHI schemes and BEIS policies.
- Third party debt collection agencies and credit reference agencies, when an outstanding debt is owed due to non-compliance and / or overpayment.
(BEIS may share your data with its contractors or sub-contractors for these purposes)
- Power companies, UK Government departments and their agencies, Non-ministerial UK Government departments, environment agencies, local authorities and licensed electricity distributors as part of a Data Sharing Agreement
- Third-party IT organisations who provide IT and development support for the scheme Registers / Customer Relationship Management (CRM) and other systems used for scheme management. For the CRM: this is a two-way exchange of information between the Ofgem owned register and the Cantata housed CRM. In addition, data is also shared with a third-party organisation who house a copy of the Cantata CRM data (taken as a snapshot-in-time) to mitigate against loss of CRM capability or Cantata going out of business
- Experian, a third-party credit checking agency, to verify the information you provide to us, including your name, date of birth, and bank account details
We will additionally disclose your personal information where:
- You give us explicit permission to disclose it
- The disclosure is necessary for the purposes of the administration of the NDRHI scheme or where we are legally obliged to by law, statutory direction or court order (e.g. we are required to share information with public inquiries, the National Audit Office or the Ombudsman)
We process and share your information with third-parties using secure file transfer portals or via Huddle.
