E (Gas and Electricity) Ltd: provisional order

Opened:
Jan 2019
Closed:
Feb 2019

On 16 January 2019, the Gas and Electricity Markets Authority (‘the Authority’) issued a provisional order to E (Gas and Electricity) Limited (‘EGEL’) in accordance with Section 25(2) of the Electricity Act 1989 and Section 28(2) of the Gas Act 1986.

The provisional order related to behaviour of EGEL that appeared to the Authority to be contraventions or likely contraventions of standard conditions of the Gas and Electricity Supply Licences (collectively referred to as the ‘SLCs’) 14A and 0.3 (a). In particular, these apparent and / or likely contraventions related to EGEL’s conduct in completing the transfer of former customers of Economy Energy Trading Limited, which had ceased trading, to EGEL, after OVO Energy Limited was appointed by the Authority to take on the supply of electricity and gas to those customers.

The Authority made the provisional order to prevent further harm to and uncertainty experienced by former customers of Economy Energy, who were in the process of being fully set up with Ovo Energy.

Provisional orders are issued in certain circumstances in accordance with the statutory framework and where certain conditions are satisfied. Further information regarding provisional orders is contained within our Enforcement Guidelines.

On the 21 January 2019, the Authority published a Notice of its reasons for its decision to issue a provisional order on 16 January 2019.

On 25 February 2019, the Authority made a Revocation Order under section 25(7)(c) of the Electricity Act 1989 and section 28(7)(c) of the Gas Act 1986. The Authority decided that the terms of the provisional order were no longer requisite for the purpose of ensuring EGEL’s compliance with SLC 14A and SLC 0.3a, having established that the transfers of former customers of Economy Energy to EGEL were properly cancelled and were not completed.

The provisional order is no longer in place.