Consumer Perceptions of the Energy Market Q3 2019

Publication date
2nd December 2019
Information types
Policy areas

Ofgem in conjunction with Citizens Advice uses a quarterly survey to monitor domestic consumers’ perceptions about the quality of service in the energy market. Ofgem uses this information to support its monitoring and compliance activities.

The survey commenced in Q4 2018. This is the fourth wave of the study, conducted in Q3 2019.

The survey covers a range of topics including satisfaction with energy suppliers, perceptions about energy tariffs, use of price comparison websites and awareness and understanding of the default tariff price cap.  

The survey is conducted by Accent Research on behalf of Ofgem and Citizens Advice. Each quarter we survey approximately 3200 household energy bill payers across Great Britain.

Please contact consumer.first@ofgem.gov.uk for further details.