Research surveys with household consumers

This page lists our recent and historical quantitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk 

Publications and updates

  • Published: 22nd Sep 2016
  • Reports & plans
  • 22 Associated documents
Ofgem commissioned Quadrangle to research how satisfied energy consumers are with how suppliers handled their complaints.

  • Published: 3rd Aug 2016
  • Reports & plans
  • 7 Associated documents
This report presents engagement trends between 2014 and 2016 to help understand whether and how consumer behaviours and outcomes have changed since the introduction of our Retail Market Review reforms.

  • Published: 9th Sep 2015
  • Reports & plans
  • 7 Associated documents
The Retail Market Review (RMR) reforms are now in place. As part of the RMR monitoring and evaluation framework, Ofgem commissioned TNS BMRB to conduct an annual survey with consumers.

  • Published: 9th Sep 2015
  • Reports & plans
  • 2 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the GB population aged 15+ to provide an up-to-date understanding of consumer engagement with the GB energy market.

  • Published: 8th Dec 2014
  • Open letters & correspondence, Reports & plans
  • 5 Associated documents
The Retail Market Review reforms are now in place. It is vital that we track the impact of these measures. This letter sets out our approach for doing so. We also published the baseline results reports and our approach to econometric modelling.

  • Published: 26th Sep 2014
  • Reports & plans
  • 32 Associated documents
A research report we've commissioned to look at how energy companies handle customer complaints.

  • Published: 25th Jun 2014
  • Reports & plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+.

  • Published: 11th Dec 2013
  • Reports & plans
  • 2 Associated documents
This is a research report for Ofgem by GfK NOP exploring why few consumers refer their complaint to the Ombudsman Services: Energy

  • Published: 4th Jul 2013
  • Data and statistics, Reports & plans
  • 1 Associated documents
Research into the Priority Services Register and non-financial support for vulnerable energy consumers, report by Ipsos MORI.

  • Published: 20th Jun 2013
  • Data and statistics, Reports & plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers...

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