Research surveys with household consumers

This page lists our recent and historical quantitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

The raw data for our surveys with consumers is available upon request (in Excel or SPSS format). The golden questions and allocation tool for our consumer segmentation are also available upon request.  If you would like to request data or the segment tool, please click this link where you will find a data request form. Please complete that form and email it to consumer.first@ofgem.gov.uk

For other queries, contact us at consumer.first@ofgem.gov.uk 

Publications and updates

  • Published: 21st Sep 2017
  • Reports and plans
  • 3 Associated documents
Latest 2017 survey data on domestic consumer experience, attitudes and perceptions of the energy market.

  • Published: 22nd Sep 2016
  • Reports and plans
  • 24 Associated documents
Ofgem commissioned Quadrangle to research how satisfied energy consumers are with how suppliers handled their complaints.

  • Published: 3rd Aug 2016
  • Reports and plans
  • 7 Associated documents
This report presents engagement trends between 2014 and 2016 to help understand whether and how consumer behaviours and outcomes have changed since the introduction of our Retail Market Review reforms.

  • Published: 9th Sep 2015
  • Reports and plans
  • 7 Associated documents
The Retail Market Review (RMR) reforms are now in place. As part of the RMR monitoring and evaluation framework, Ofgem commissioned TNS BMRB to conduct an annual survey with consumers.

  • Published: 9th Sep 2015
  • Reports and plans
  • 2 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the GB population aged 15+ to provide an up-to-date understanding of consumer engagement with the GB energy market.

  • Published: 8th Dec 2014
  • Open letters and correspondence, Reports and plans
  • 5 Associated documents
The Retail Market Review reforms are now in place. It is vital that we track the impact of these measures. This letter sets out our approach for doing so. We also published the baseline results reports and our approach to econometric modelling.

  • Published: 26th Sep 2014
  • Reports and plans
  • 32 Associated documents
A research report we've commissioned to look at how energy companies handle customer complaints.

  • Published: 25th Jun 2014
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+.

  • Published: 11th Dec 2013
  • Reports and plans
  • 2 Associated documents
This is a research report for Ofgem by GfK NOP exploring why few consumers refer their complaint to the Ombudsman Services: Energy

  • Published: 4th Jul 2013
  • Charts and data, Reports and plans
  • 1 Associated documents
Research into the Priority Services Register and non-financial support for vulnerable energy consumers, report by Ipsos MORI.

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