Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

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81Items match your criteria
  • Opened:
    Oct 2019
    The Authority is publishing its Notice of proposal to issue a Final Order on GnERGY Limited.
    Company:
    GnERGY Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    The Authority is publishing its Notice of proposal to issue a Final Order on Delta Gas and Power Limited.
    Company:
    Delta Gas and Power Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    The Authority is publishing its Notice of proposal to issue a Final Order on Robin Hood Energy Limited.
    Company:
    Robin Hood Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    The Authority is publishing its Notice of proposal to issue a Final Order on TOTO Energy Limited.
    Company:
    TOTO Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2019
    Closed:
    Sep 2019
    On 14 September 2019 the Authority revoked URE Energy’s Electricity Supply Licence for non-compliance with a Final Order.
    Company:
    URE
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    May 2019
    Closed:
    Aug 2019
    On 17 August 2019 the Authority revoked Solarplicity Supply Limited’s licences to supply gas and electricity. As a result, this provisional order is no longer in effect.
    Company:
    Solarplicity
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Aug 2019
    The Authority is investigating the events surrounding the power outage on 9 August 2019
    Companies:
    Electricity North West Limited, National Grid Electricity Systems Operator (ESO), National Grid Electricity Transmission (NGET), Northern Powergrid, Orsted, RWE Generation UK, Scottish and Southern Energy, SP Energy Networks, UK Power Networks, Western Power Distribution
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Failure to meet obligations, Network connections
  • Opened:
    Mar 2019
    Closed:
    Aug 2019
    On 2 August 2019 the Authority revoked a Final Order that had required Avro to become a DCC User by 25 July 2019.
    Company:
    Avro
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2019
    Closed:
    May 2019
    We have decided not to confirm the 22 February 2019 provisional order issued to Solarplicity, due to improved performance and an Undertaking provided to take further steps.
    Company:
    Solarplicity
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Customer service, Standards of Conduct, Vulnerable customers
  • Opened:
    Apr 2018
    Closed:
    May 2019
    The Authority has closed its investigation into Cadent’s compliance with obligations under its gas transporter licence and Section 9 of the Gas Act 1986.
    Company:
    Cadent Gas Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations

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