Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

Filter investigations

105Items match your criteria
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on Flow Energy Limited.
    Company:
    Flow Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on Nabuh Energy Limited.
    Company:
    Nabuh Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on Robin Hood Energy Limited.
    Company:
    Robin Hood Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on MA Energy Limited.
    Company:
    MA Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on Tonik Energy Limited.
    Company:
    Tonik Energy Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of Proposal to issue a Final Order on Symbio Energy Limited.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    The Authority has published its Notice of proposal to issue a Final Order on Co-Operative Energy Limited.
    Company:
    Co-Operative Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jul 2020
    Ofgem is investigating whether Hudson Energy breached rules around billing and communications in relation to actions by United Gas and Power taken on its behalf.
    Company:
    Hudson Energy Supply UK Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Standards of Conduct
  • Opened:
    Jul 2020
    Ofgem is investigating whether United Gas and Power Ltd breached rules around billing, meter reading and communications.
    Company:
    United Gas and Power Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Standards of Conduct
  • Opened:
    Jan 2020
    Closed:
    Jul 2020
    The Authority has revoked a final order on Enstroga Ltd as it is now a DCC User.
    Company:
    Enstroga Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations

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