We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
The Authority has confirmed its decision to impose a £980,000 financial penalty and consumer redress package on BES.
- Oct 2014
- Decision Proposed:
- Nov 2015
- Dec 2015
- BES Commercial Electricity Ltd (electricity supplier) and Business Energy Solutions Ltd (gas supplier)
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Customer service, Standards of Conduct, Tariff/payment rules