We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Ofgem has opened an investigation into Scottish Power’s smart meter roll out activities for 2019 and achievement of its Annual Milestones
- Nov 2020
- Scottish Power Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations