We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Ofgem is investigating whether Hudson Energy breached rules around billing and communications in relation to actions by United Gas and Power taken on its behalf.
- Jul 2020
- Hudson Energy Supply UK Ltd
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Standards of Conduct