Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
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1Item matches your criteria
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- Opened:
- Feb 2018
- Decision Proposed:
- Jan 2020
- Closed:
- Apr 2020
On 29 January 2020, the Authority published its Notice of intention to impose a financial penalty on Ovo Energy Limited.- Company:
- Ovo Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct