Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
3Items match your criteria
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- Opened:
- Sep 2016
- Closed:
- May 2019
The Authority has found that Economy Energy, E (Gas and Electricity) Ltd and Dyball Associates have committed an infringement of the Competition Act 1998.- Companies:
- Dyball Associates Limited, E (Gas and Electricity) Limited, Economy Energy
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Jan 2019
- Closed:
- Feb 2019
On 25 February 2019 the Authority decided to revoke the provisional order issued to E (Gas and Electricity) Ltd on 16 January 2019.- Company:
- E (Gas and Electricity) Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Standards of Conduct
-
- Opened:
- Sep 2016
- Decision Proposed:
- Nov 2017
- Closed:
- Jan 2018
The Authority has confirmed its decision to impose a financial penalty and consumer redress package of £260,000 on E (Gas and Electricity).- Company:
- E (Gas and Electricity) Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Vulnerable customers