We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Extra Energy ceased trading on 21 November 2018 and its supply licences were revoked on 25 November 2018. As a result, our investigation into Extra has closed.
- Jul 2016
- Dec 2018
- Extra Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct