Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
23Items match your criteria
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- Opened:
- Mar 2019
- Decision Proposed:
- Mar 2019
The Authority has published its Notice of Proposal to issue a final order on Avro Energy Limited.- Company:
- Avro
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Feb 2019
- Decision Proposed:
- Feb 2019
On 8 March 2019 the Authority made a final order requiring URE to make a payment in full settlement of its Renewables Obligation for the period April 2017 to March 2018 by 31 March 2019.- Company:
- URE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Nov 2018
- Closed:
- Jan 2019
Economy Energy ceased trading on 8 January 2019 and its supply licences were revoked on 12 January 2019. As a result our investigation into Economy Energy has closed.- Company:
- Economy Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Nov 2018
- Closed:
- Dec 2018
Spark Energy’s supply licences were revoked on 28 November 2018. As a result, our investigation into Spark has closed.- Company:
- Spark Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Sep 2018
On 13 March 2019, the Authority published its Notice of Proposal to revoke the confirmed provisional order issued to npower on 24 September 2018 and confirmed on 26 November 2018.- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Sep 2014
- Decision Proposed:
- Aug 2018
- Closed:
- Sep 2018
The EDP, on behalf of the Authority, has confirmed its decision to impose a financial penalty on npower of £2.4m- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- May 2018
Ofgem is investigating NGET in relation to its demand forecasting for the UK electricity market.- Company:
- National Grid Electricity Transmission (NGET)
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Apr 2018
We are investigating whether Cadent kept and maintained records for all of its risers, and whether it has the appropriate systems in place to do so.- Company:
- Cadent Gas Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Jul 2016
- Closed:
- Nov 2017
The Authority has decided to close its investigation into SSE’s and its compliance with its obligations under SLCs 25C, 27.1, 28.1, 27.5, 27.6 and 27.8.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Failure to meet obligations, Vulnerable customers
-
- Opened:
- Sep 2014
- Decision Proposed:
- Dec 2016
- Closed:
- Jan 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 12 in relation to advanced meters for non-domestic premises.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations