Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
89Items match your criteria
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- Opened:
- Sep 2010
- Decision Proposed:
- Oct 2013
- Closed:
- Dec 2013
The Authority has confirmed its decision to impose a financial penalty on Scottish Power for its failure to comply with Standard Licence Condition 25 of its electricity and gas supply licences with respect to telephone and face-to-face sales activities.- Company:
- Scottish Power
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Marketing and telesales activities
-
- Opened:
- Jun 2011
- Closed:
- Oct 2013
We have decided to close the investigation on administrative priority grounds.- Company:
- Scottish Power
- Regulation Area:
- Consumer and Business Protection Regulations
- Breach Area:
- Consumer protection from unfair trading
-
- Opened:
- Mar 2011
- Decision Proposed:
- Jul 2013
- Closed:
- Aug 2013
The Authority has confirmed its decision to impose a financial penalty on E.ON for its failure to comply with its reporting obligations under the Government’s Carbon Emissions Reduction Target (CERT) programme with respect to distribution of energy...- Company:
- E.ON
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Misreporting, Failure to meet obligations
-
- Opened:
- Jul 2011
- Closed:
- Jun 2013
The Authority has confirmed its decision to close its investigation under CA 98 into the behaviour of two trade association bodies and certain suppliers on the grounds of administrative priority.- Companies:
- Association of Energy Suppliers, British Gas, E.ON, EDF Energy, Energy Retail Association, npower, Scottish Power, SSE
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Sep 2010
- Decision Proposed:
- Apr 2013
- Closed:
- May 2013
The Authority has confirmed its decision to impose a financial penalty on SSE for its failure to comply with SLC 23 with respect to proper notification of principal terms and SLC 25 with respect to marketing and telesales activities.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Marketing and telesales activities
-
- Opened:
- Feb 2011
- Closed:
- May 2013
We have closed our investigation into MA Energy's compliance with SLC 11 on administrative priority grounds.- Company:
- MA Energy Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Failure to meet obligations, Network connections
-
- Opened:
- May 2011
- Closed:
- Oct 2012
The Authority has confirmed its decision to impose a financial penalty on Opus for its failure to comply with reporting requirements under the Renewables Obligation Order 2009 and the Renewables Obligation (Scotland) Order 2009.- Company:
- Opus Energy Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Misreporting, Failure to meet obligations
-
- Opened:
- Nov 2010
- Decision Proposed:
- Jul 2012
- Closed:
- Oct 2012
The Authority has confirmed its decision to impose a financial penalty on Wales and West Utilities for its failure to comply with Standard Special Conditions A40(5), D9(2), D9(5)(c), and Special Conditions E2B, E20(3)(a) and (b) and E20(7)(a), of its Gas...- Company:
- Wales and West Utilities Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Misreporting, Failure to meet obligations
-
- Opened:
- Aug 2012
- Closed:
- Aug 2012
We have issued an open letter to Energy UK to consider if suppliers are complying with the Code of Practice for Accurate Bills.- Company:
- Price apportionment investigation (all domestic suppliers)
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Billing
-
- Opened:
- Sep 2010
- Decision Proposed:
- Mar 2012
- Closed:
- May 2012
The Authority has confirmed its decision to impose a financial penalty on EDF for its failure to comply with SLC 23, SLC 25 and SLC 27 of its electricity and gas supply licences.- Company:
- EDF Energy
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Tariff/payment rules