Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
108Items match your criteria
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- Opened:
- May 2015
- Closed:
- Aug 2015
We have closed our investigation into Power Balancing Services' compliance with the Capacity Market Rules. We have not found a breach of the rules.- Company:
- Power Balancing Services Ltd
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Capacity Market Rules
-
- Opened:
- May 2015
- Closed:
- Aug 2015
We have closed our investigation into Alkane Energy UKs compliance with the Capacity Market Rules. We have not found a breach of the rules.- Company:
- Alkane Energy UK Ltd
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Capacity Market Rules
-
- Opened:
- Mar 2014
- Decision Proposed:
- Apr 2015
- Closed:
- Jun 2015
The Authority has confirmed its decision to revoke the Provisional Order issued to Economy Energy. It has published a Notice of Reasons.- Company:
- Economy Energy
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Debt/disconnection, Switching, Customer service
-
- Opened:
- Jun 2014
- Decision Proposed:
- Apr 2015
- Closed:
- May 2015
The Authority has confirmed its decision to impose a £7.75m financial penalty and consumer redress package on E.ON's.- Company:
- E.ON
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Tariff/payment rules
-
- Opened:
- Jun 2013
- Decision Proposed:
- Feb 2015
- Closed:
- Apr 2015
The Authority has confirmed its decision to impose a £250,000 financial penalty and consumer redress package on Spark Energy.- Company:
- Spark Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Customer service, Billing, Switching, Tariff/payment rules
-
- Opened:
- Apr 2013
- Decision Proposed:
- Nov 2014
- Closed:
- Mar 2015
The Authority has confirmed its decision to impose an £11m financial penalty and consumer redress package on InterGen.- Company:
- Intergen
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Dec 2014
- Closed:
- Mar 2015
The Authority finds UK Capacity Reserve has contravened the Capacity Market Rules for 11 of its generating units.- Company:
- UK Capacity Reserve Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Capacity Market Rules
-
- Opened:
- Apr 2013
- Decision Proposed:
- Nov 2014
- Closed:
- Mar 2015
The Authority has confirmed its decision to impose a £28m financial penalty and consumer redress package on Drax's.- Company:
- Drax
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Apr 2013
- Decision Proposed:
- Dec 2014
- Closed:
- Mar 2015
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its compliance with Article 9(1) and Article 9(1A) of the Electricity and Gas (Carbon Emissions Reduction) Order 2008 (as amended).- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Apr 2013
- Decision Proposed:
- Dec 2014
- Closed:
- Mar 2015
The Authority has confirmed its decision to impose a financial penalty on British Gas for its failure to meet its obligations under Article 14(1) of the Electricity and Gas (Carbon Emissions and Community Energy Saving) Order 2009.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations