Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
89Items match your criteria
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- Opened:
- Nov 2017
- Closed:
- Jun 2018
We investigated SSE’s compliance with Standard Licence Conditions 31A and 25C of the gas and electricity supply licences.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Jun 2018
Ofgem has launched an investigation into Utility Warehouse in relation to its provision of services to customers in payment difficulties.- Company:
- Utility Warehouse
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Debt/disconnection, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- May 2018
Ofgem is investigating NGET in relation to its demand forecasting for the UK electricity market.- Company:
- National Grid Electricity Transmission (NGET)
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Feb 2018
On 29 August 2019 Ofgem announced that it has widened the scope of the investigation into Ovo to include SLC 28A (prepayment charge restriction).- Company:
- Ovo Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Sep 2016
- Decision Proposed:
- Nov 2017
- Closed:
- Jan 2018
The Authority has confirmed its decision to impose a financial penalty and consumer redress package of £260,000 on E (Gas and Electricity).- Company:
- E (Gas and Electricity) Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Vulnerable customers
-
- Opened:
- Jul 2016
- Closed:
- Nov 2017
The Authority has decided to close its investigation into SSE’s and its compliance with its obligations under SLCs 25C, 27.1, 28.1, 27.5, 27.6 and 27.8.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Failure to meet obligations, Vulnerable customers
-
- Opened:
- Aug 2017
We are investigating a possible infringement of competition law by a company providing services to the energy industry.- Company:
- Not released
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Oct 2015
- Decision Proposed:
- Jan 2017
- Closed:
- Jun 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 7A, 7B, 14A and 21B and CHSR 2008.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct
-
- Opened:
- Sep 2014
- Decision Proposed:
- Dec 2016
- Closed:
- Jan 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 12 in relation to advanced meters for non-domestic premises.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Dec 2014
- Decision Proposed:
- Jun 2016
- Closed:
- Nov 2016
The Authority has accepted binding commitments from SSE to improve services needed for competitors to connect customers to its distribution networks.- Company:
- SSE
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition