Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

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  • Opened:
    Oct 2019
    Closed:
    Apr 2020
    GnERGY Ltd ceased trading on 18 March 2020 and its supply licences were revoked on 22 March 2020, ending the final order for non-payment of its Renewables Obligations 2018-19.
    Company:
    GnERGY Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Mar 2020
    The Authority has published its Notice of Decision not to make a Final Order on Green Supplier Limited, formerly known as Green Energy Supply Limited.
    Company:
    Green Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Mar 2020
    The Authority has published its Notice of Decision not to make a Final Order on UK National Gas Ltd.
    Company:
    UK National Gas Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Mar 2020
    The Authority has published its Notice of Decision not to make a Final Order on Better Energy Supply Limited.
    Company:
    Better Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Mar 2020
    The Authority has published its Notice of Decision not to make a Final Order on Ampoweruk Ltd.
    Company:
    Ampoweruk Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2020
    On 16 December 2020 we widened the scope of the WPD Priority Services Register investigation to include arrangements for site access and resourcing.
    Company:
    Western Power Distribution
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2020
    Closed:
    Feb 2020
    On 12 February 2020, the Authority decided to revoke the provisional order issued to Foxglove Energy Supply Limited on 11 February 2020.
    Company:
    Foxglove Energy Supply Ltd.
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    This investigation relates to the delivery and operation of the Western High Voltage Direct Current subsea link between Scotland and Wales.
    Companies:
    National Grid Electricity Transmission (NGET), SP Transmission plc
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Network connections
  • Opened:
    Oct 2019
    Closed:
    Jan 2020
    Breeze Energy Supply Ltd ceased trading on 18 December 2019 and its supply licences were revoked on 22 December 2019, ending the provisional order of 31 October 2019.
    Company:
    Breeze Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2019
    Closed:
    Nov 2019
    On 21 November 2019, the Authority decided to revoke the Provisional Order issued to Nabuh Energy Ltd on 31 October 2019.
    Company:
    Nabuh Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations

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