Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

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  • Opened:
    Oct 2020
    On 28 October 2020 the Authority made a Final Order requiring Robin Hood Energy Supply Limited to pay its Renewables Obligations for 2019-2020 in full by 31 October 2020.
    Company:
    Robin Hood Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jul 2020
    Ofgem is investigating whether Hudson Energy breached rules around billing and communications in relation to actions by United Gas and Power taken on its behalf.
    Company:
    Hudson Energy Supply UK Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Standards of Conduct
  • Opened:
    Jul 2020
    Ofgem is investigating whether United Gas and Power Ltd breached rules around billing, meter reading and communications.
    Company:
    United Gas and Power Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Standards of Conduct
  • Opened:
    Jan 2020
    Closed:
    Jul 2020
    The Authority has revoked a final order on Enstroga Ltd as it is now a DCC User.
    Company:
    Enstroga Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Jul 2020
    The Authority has revoked a final order on Entice Energy Supply Limited as it is now a DCC User.
    Company:
    Entice Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Aug 2019
    Closed:
    Jun 2020
    Ofgem has closed its investigation on the 9 August 2019 power outage.
    Companies:
    Electricity North West Limited, National Grid Electricity Systems Operator (ESO), National Grid Electricity Transmission (NGET), Northern Powergrid, Orsted, RWE Generation UK, Scottish and Southern Energy, SP Energy Networks, UK Power Networks, Western Power Distribution
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Failure to meet obligations, Network connections
  • Opened:
    Jan 2020
    Closed:
    May 2020
    The Authority has revoked a final order on Daligas Limited as it is now a DCC User.
    Company:
    Daligas Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    May 2020
    The Authority has revoked a final order on Euston Energy Ltd, trading as Northumbria Energy, as it is now a DCC User.
    Company:
    Euston Energy Ltd, trading as Northumbria Energy
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    May 2020
    The Authority has revoked a final order on Symbio Energy Limited as it is now a DCC User.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Feb 2018
    Decision Proposed:
    Jan 2020
    Closed:
    Apr 2020
    On 29 January 2020, the Authority published its Notice of intention to impose a financial penalty on Ovo Energy Limited.
    Company:
    Ovo Energy
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Standards of Conduct

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