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First, complain to your supplier or network. If it’s not sorted after eight weeks, the Ombudsman can help: 0330 440 1624. Citizens Advice can help anytime: 0808 223 1133.
A tariff with specific terms applying to the contract conditions. Usually these lock-in a price for a fixed period, amongst other services.
A tariff where the price per kWh for gas/electricity will not change for a set period of time.
A tariff with a fixed end date.
The pipe carrying the hot water flow leaving an installation.
Those households who need to spend more than 10 per cent of their annual income on fuel to maintain an adequately heated home are considered to be in fuel poverty.