Who to contact if it's difficult paying energy bills

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If you are struggling to pay for your gas and electricity bills or you get into debt with your energy supplier you should contact your supplier as soon as you can.

They will work with you to agree a payment plan you can afford. 

Help with energy bills and budgeting

The Citizens Advice consumer helpline (opens another website), can offer help and advice if you can't agree a payment plan with your supplier or if you're not happy with the options they've given to you. 

Depending on your circumstances, you may be eligible for extra help with your energy bills or services

You can also find advice on managing debt and budgeting through the:

Ofgem is a member of the UK Regulators Network (UKRN). As well as for gas and electricity services, you can access further advice on the extra help available to people in vulnerable situations across water, phones and public transport on the UKRN website (opens another website).

Ways to reduce your gas and electricity bills

Reducing how much you use and pay for your gas and electricity may help you to manage your bills better or repay a debt quicker. You could consider:

  • shopping around for a for a better gas or electricity deal and switching tariff or supplier
  • changing payment method for your bills
  • looking into grants and benefits to help you save on home heat and insulation
  • looking into government schemes that could help pay for home energy efficiency improvements, such as free boiler replacement or roof insulation.

For more tips and contacts, see our section on Save money on your gas and electricity bills.

More guides on help with energy bills