Key terms and issues explained

Mae’r dudalen yma ar gael yn Gymraeg.

On this page you will find a range of key terms explained. Please click on a letter below to be taken to a list of terms and on "show" to read the explanation.

Office of Fair Trading (OFT)

The body established by the Enterprise Act 2002 (which replaced the Office of Director General of Fair Trading) with functions that include enforcing consumer protection law and competition law, reviewing mergers and conducting market studies.

Ombudsman Services: Energy (the Ombudsman)

Ombudsman Services: Energy means the Ombudsman Services provided to Energy Suppliers and Energy Network Operators. The Ombudsman’s principal aim is to receive complaints made by complainants in accordance with the Ombudsman’s Terms of Reference and to consider and, where appropriate, investigate such complaints in order to encourage and/or facilitate the terms of their resolution, settlement and/or withdrawal.

Online Account Management

Where a consumer does not receive a paper version of a bill or statement of account and would need to access the internet and use a computer or communication device.

Online discounts

A discount provided to a customer with online account management.

Online tariff

A tariff for the supply of electricity/gas which may only be entered into via a website, and/or a tariff which must be managed fully or partly by a customer via a website.

Open tariff

A tariff that is available to new and existing domestic customers at any given time.