Voluntary commitment: Amendment to consumer complaints handling arrangements for new micro-business consumers
Correspondence and other
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- Supply and Retail Market
This letters seeks commitment from licenced suppliers and other relevant organisations to use the new expanded micro-business definition when handling micro-business consumer complaints and referrals to the Citizens Advice Service and the Ombudsman Services Energy(OS:E).
This will ensure that micro-business consumers have a consistent method of complaints handling arrangements until the necessary amendments are made to relevant legislation and this process becomes mandatory.