Token prepayment meter customer issues - open letter
- Publication type:
- Correspondence and other
- Publication date:
- Last updated:
- Topic:
- Metering,
- Consumer protection
- Subtopic:
- Prepayment meters
This letter gives an update on suppliers’ activities to replace and recalibrate token prepayment meters. It also sets out the minimum steps we expect suppliers to take when withdrawing token PPM facilities to ensure that no customer is left without supply