People's Energy customers: Your questions on new supplier British Gas


Publication date

Industry sector

Supply and Retail Market

We have appointed British Gas to take on the 350,000 domestic customers and 1,000 non-domestic customers of People's Energy, which is ceasing to trade. 

This appointment took effect on 19 September 2021, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Smart meters

Government and social schemes

Complaints and contacts


British Gas will contact People's Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the British Gas customer contact team.


Credit customers: 0333 202 1052

PAYG customers: 0333 202 9742

People's Energy’s administrators

We will publish contact details here when these are available.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:

Citizens Advice if you are based in England and Wales

Advice Direct Scotland if you are based in Scotland:

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort: Revised Guidance 2016