Following a review of our administrative process, we are implementing a change in our administrative practice for when we receive Subject Access Requests (SARs) from third party organisations, on behalf of householders.
Please note, with immediate effect, we will no longer be accepting Forms of Authority (FOAs) and will not provide a response to a requesting organisation. Going forwards, we will now only write to the householder, who may share this information with third parties if they wish.
If householders have concerns over the quality of their cavity wall insulation installation, we would encourage them to refer to our guidance page, which has advice on what to do in this situation.
Please see open letter below for more information on the change in our administrative practice.