Ofgem appoints British Gas to take on customers of PfP Energy and MoneyPlus Energy

Press release

Publication date

Industry sector

Supply and Retail Market

Ofgem has appointed British Gas to take on supplying PfP Energy’s approximately 82,000 domestic customers and 5,600 non-domestic customers, and MoneyPlus Energy's approximately 9,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers. 

British Gas are offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former customers of PfP Energy and MoneyPlus Energy, will also be honoured. British Gas will also absorb some of the costs of honouring customers’ credit balances and the migration of customers. 

For existing customers of both failed suppliers, energy supplies will continue as normal as they switch over to British Gas on Saturday 11 September. 

Customers of PfP Energy and MoneyPlus Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they can shop around, but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier. 

Neil Lawrence, Ofgem’s director of retail, said: 

“I am pleased to announce we have appointed British Gas for the customers of PfP Energy, and MoneyPlus Energy. Their energy supply will continue as normal, and customer credit balances will be honoured. 

“British Gas will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.” 

PfP Energy and MoneyPlus Energy customers can call British Gas for credit queries 0333 202 9753 and for PAYG queries on: 0333 202 9691. In an emergency situation prior to this please use the emergency contacts listed on the British Gas website

British Gas will be in touch with customers with direct debits to explain how to set up their account. Customers are advised not to cancel their direct debits as their new suppliers will aim to transfer these. 

More information for PfP Energy customers and MoneyPlus Energy customers can be found on the Ofgem website. 

Notes to editors 

  • PfP Energy and MoneyPlus Energy’s customers will be supplied by British Gas as of Saturday 11 September 2021. Accounts will be fully set up over the coming weeks. British Gas will be in touch with customers in the coming days. 
  • Any questions PfP Energy or MoneyPlus Energy customers have should be directed to British Gas, who can answer credit queries 0333 202 9753 and PAYG queries on: 0333 202 9691. In an emergency situation prior to this please use the emergency contacts listed on the British Gas website. 
  • British Gas will honour the credit balances of current and former customers of the failed supplier.  
  • Current and former customers who owe money, or are in debit to PfP Energy and MoneyPlus Energy should wait to hear from British Gas or PfP Energy’s / MoneyPlus Energy’s administrators.  
  • British Gas will be in touch with customers with direct debits to explain how to set up their account. 
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem  

Further information 

For media, contact 

Ben Tritton: 07388 851167 / ben.tritton@ofgem.gov.uk  

Media out of hours mobile: 07928 829894 (media calls only) 

General enquiries (non-media) 

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.  

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.  

For all other non-media related enquiries, please visit our Contact us page.  

About Ofgem 

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:  

  • Working with Government, industry and consumer groups to deliver a net zero economy at the lowest cost to consumers.  
  • Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.  
  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.  

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