Skip to main content
Ofgem

Main navigation

  • About us
    About us
    • Our role and responsibilities
    • Our strategy and priorities
    • Our structure and leadership
    • Contact us
    • Corporate policies
    • Corporate publications
    • Working for Ofgem
    • Ofgem Graduate Development Programme
  • Information for consumers
    Information for consumers
    • Energy advice for households
    • Energy advice for businesses

    Key content in this area

    person on phone

    Make a complaint about your energy supplier

    How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.
    • Finding your energy supplier or network operator
    • Getting a gas or electricity connection
    • Getting a smart meter
  • Environmental and social schemes
    Environmental and social schemes
    • Great British Insulation Scheme
    • Boiler Upgrade Scheme (BUS)
    • Domestic Renewable Heat Incentive (Domestic RHI)
    • Non-Domestic Renewable Heat Incentive (RHI)
    • Feed-in Tariffs (FIT)
    • Green Gas Support Scheme (GGSS) and Green Gas Levy (GGL)
    • Renewables Obligation (RO)
    • Renewables Energy Guarantees Origin (REGO)
    • Smart Export Guarantee (SEG)
    • Energy Company Obligation (ECO)
    • Warm Home Discount (WHD)
    • Counter fraud for environmental and social programmes
    • Renewables and CHP Register
    • Offtaker of Last Resort (OLR)
    • Previous Environmental and Social Schemes
  • Energy policy and regulation
    Energy policy and regulation
    • Industry licensing
      Industry licensing
      • Licences and licence conditions
      • How to become a licensed gas or electricity company
      • Licence modifications, derogations, revocations and transfers
      • Lists of licensed companies
    • Industry codes and standards
    • Compliance and enforcement
    • Engagement
      Engagement
      • Consultations
      • Calls for Input
      • Forums and working groups
    • Policy and regulatory programmes
      Policy and regulatory programmes
      • Active programmes
      • Inactive programmes
    • Policy and regulatory publications
      Policy and regulatory publications
      • Company publications
      • Licence and sectoral publications
      • Industry codes publications
  • Energy data and research
    Energy data and research
    • Data portal
    • Energy data publications
    • Ofgem consumer research
  • News and views
    News and views
    • Press releases
    • Blog
    • Speeches and presentations

Press releases

You are in the section

  • News and views
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn

If you are a member of the media and have an enquiry, please click for media officer contact details

Subscribe to receive our latest news and communications

  • Twitter
  • LinkedIn
  • Facebook

Ofgem is the Office of Gas and Electricity Markets.

We are a non-ministerial government department and an independent National Regulatory Authority. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. 

Learn more about us

Contact us

Other

  • Contact us
  • Cookies
  • Energy terms explained
  • Log in to your scheme register
  • Master publications library
  • Ofgem privacy policy
  • Search licences: Electronic Public Register
  • Subscribe to our news services
  • Website accessibility