Maxen Power Supply Limited: compliance issues

Provisional order

We issued a provisional order for Maxen Power Supply Limited on 12 September 2025. It requires them to reinstate records, a new audit to be commissioned and a report provided to us. They will also need a remedial plan to achieve ongoing compliance. Until these issues are resolved, a sales ban has been imposed.

Enforcement description

The Provisional Order requires Maxen Power to complete a number of actions by specified deadlines, including:

• reinstate records within its Customer Records Management (“CRM”) system.
• upon the completion of the above requirement, commission an independent audit under SLC 5B from an auditor with forensic accounting capabilities. 
• provide the Authority with the independent audit report arising as result of SLC 5B.
• provide the Authority with a detailed remedial plan relating to the calculation, application and communication of all fees detailing how Maxen Power will achieve ongoing compliance with its obligations under the relevant SLCs.
• be subject to a sales ban and non-essential payments ban until the Authority is satisfied the conditions in the Provisional Order have been met and in accordance with the requirements set out within the relevant SLCs.

Documents