Electricity supply
Includes regulations, consultations and guidance for electricity suppliers.
Suppliers sell electricity direct to consumers, while also providing accurate and timely bills, good customer service and support for anyone who needs extra help.
See all electricity supply publications
Includes consultations, guidance and enforcement cases.
Help understanding your licence conditions
- Introduction to the supply licences
- Standards of conduct
- Marketing and sales
- Tariffs and contracts
- Information for consumers
- Switching
- Safety and vulnerable consumer protections
- Metering, billing and payments
- Smart metering
- Interactions with Ofgem and other industry participants