This is a thematic guide to help stakeholders navigate and understand the rules that apply to the terms and conditions of the tariffs and products that suppliers offer. It also covers rules relating to contracts.
The guide sets out relevant licence conditions, guidance and other related documents in one place. It applies to suppliers of domestic consumers, and some microbusinesses.
This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.