Future of retail market regulation: Working paper on broad principles

Correspondence and other

Publication date

Industry sector

Supply and Retail Market

Our December 2015 consultation on the future of retail market regulation stated our ambition to reform the regulatory framework that applies to the domestic supply market. In June 2016 we provided an update on our plan for reducing unnecessary prescription and introducing principles in the electricity and gas domestic supply licences, and how we intend to adapt the way we operate and put our rules into practice.

Building on these documents, this working paper sets out our latest thinking on how we might amend the existing Standards of Conduct so they remain fit-for-purpose in a rapidly changing market. It also explains our intention to introduce a broad, enforceable principle to set out our expectation that suppliers must consider the needs and circumstances of customers in vulnerable situations.

This document will inform our discussions with stakeholders and help us to develop proposals for a policy consultation in November.