Entice Energy Supply Limited (“Entice”) ceased trading on 25 November 2021 and subsequently its licences to supply gas and electricity were revoked. As a result, the provisions of the provisional order, issued to Entice on 28 October 2021, are no longer in effect.
Entice’s customers have been transferred to Scottish Power under the Supplier of Last Resort (SoLR) process. If you would like any further information regarding the SoLR process and how this is being managed please see: Ofgem appoints Scottish Power to take on customers of Entice Energy and Orbit Energy | Ofgem
Provisional orders are issued in certain circumstances in accordance with the statutory framework and where certain conditions are satisfied. Further information regarding provisional orders is contained within our Enforcement Guidelines.
The particular behaviour of concern was that Entice failed to meet its Renewables Obligations (RO), because it did not produce Renewables Obligation Certificates to the Authority by 1 September 2021, or make payments as an alternative by 31 August 2021, sufficient to discharge its RO.
In September 2021, Entice provided assurance that it could and would be in a position to make the necessary payment, including applicable interest, by the late payment deadline of 31 October 2021. However, on 21 October 2021, Entice informed Ofgem that it would not be able to pay its RO in full by 31 October 2021.
The provisional order required Entice to make a payment to the Authority in full settlement of its RO for the obligation period of 1 April 2020 to 31 March 2021, in the sum of £152,252.10 for its RO and £21,671.65 for its ROS, plus accrued interest, by no later than 31 October 2021.
For information relating to this provisional order, please see the documents below.