Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

Publication date
18th December 2014
Closing date
13th February 2015
Policy areas

This letter comprises a statutory consultation on a proposed change to the licence condition 14.6 to oblige gas and electricity suppliers to increase the monetary threshold at which they must facilitate the transfer of indebted prepayment customers from £200 to £500. This letter also seeks stakeholders’ views on minor consequential changes we are proposing to make to our Social Obligations monitoring guidance.