Review of the Debt Assignment Protocol – open letter

Publication date
22nd September 2014
Information type
Policy area

We have reviewed the Debt Assignment Protocol – the industry process used to transfer debts between suppliers when indebted PPM customers try to switch. Our main finding is that PPM customers in debt face unnecessary barriers and complexity when they try to switch supplier. In this letter we set out the results of our review and the next steps to address the issues we have identified.