Prepayment self-disconnection and self-rationing - a call for evidence

Publication date
12th November 2018
Information types
Policy areas

In our 2018 Vulnerable consumers in the energy market report we committed to further look into the issues faced by PPM customers who self-disconnect and those who self-ration their energy use to save money or limit spending in other essential areas.

We are now calling for evidence from all interested parties on the scale of PPM self-disconnection and self-rationing, the groups of consumers most at risk of experiencing detriment and the impact on these consumers. We also seek views and evidence from stakeholders on the quality of support and supplier practices in this area, including how self-disconnection and self-rationing is being monitored; and how suppliers and other organisations can work together to achieve good consumer outcomes.

Please send your response to by 10 December 2018.

As part of this Call for Evidence we are also hosting workshops in London, Cardiff and Glasgow during November:

  • Cardiff 15th November - Space2B at The Maltings, East Tyndall Street, Cardiff, CF24 5EA - 1.30pm - 4pm.
  • London 19th November -  etc.venues Victoria, One Drummond Gate, Victoria, London, SW1V 2QQ - 9.30am - 12.30pm.
  • Glasgow 22nd November -  Commonwealth House, 32 Albion Street, Glasgow, G1 1LH - 9.30am - 12.30pm.

If you are interested in attending one of our workshops, please email for further information.