Open letter on emergency metering services for both gas and electricity smart meters

Publication date
30th January 2018
Information types
Policy areas

This open letter sets out our expectation that suppliers will put in place emergency metering services arrangements for both gas and electricity smart meters to ensure consumers are appropriately protected during and after the smart meter rollout.

It is each supplier’s responsibility to provide emergency metering services for their customers.

We expect suppliers to put a plan in place to ensure that they deliver emergency metering services in an efficient manner, and in particular, in a manner that delivers positive customer outcomes.

We may ask to review suppliers’ plans for delivering emergency metering services for smart meter users in advance of the activation of the New and Replacement Obligation (NRO) in the supply licenses.