Ofgem Consumer First Panel, Year 6, second workshops: Consumer engagement and trust in the energy market - Retail Market Review Reforms
Reports, plans and updates
Publication date
Industry sector
Supply and Retail Market
In June 2014, we commissioned Big Sofa to carry out qualitative research to explore consumer engagement and trust in the energy market, and initial awareness and expected impact of reforms from the Retail Market Review (RMR). Research events with 63 Panellists were conducted in four locations across Great Britain between 18th June and 1st July 2014. The research took place shortly after the reforms came into force, therefore consumer experience of the RMR changes was limited. The findings of the research should be considered as being part of our baseline evidence of consumer attitudes and behaviour that will help us understand the impact of the RMR reforms in future years.