RIIO-2 Policy on Enhanced stakeholder Engagement

When we first implemented the RIIO network price control framework in 2011, we put greater emphasis on the engagement of energy network companies with their stakeholders, to ensure consumers are at the heart of their business. We believe this approach resulted in positive outcomes for customers and consumers in RIIO-1 and one of the key successes of the RIIO Framework.

For the next price controls (RIIO-2), which will commence from April 2021, we want to see further improvements in this area so that the company plans for their business align rapidly with  changing consumer needs. Therefore, one of the key themes of RIIO-2 is to give a stronger voice to consumers.

Approach for RIIO-2

Our decision on the Framework for RIIO-2 was announced in July 2018. This included our decision on engagement policy for RIIO-2. Guidance on this available here.

In line with this policy, Ofgem have set up an independent RIIO-2 challenge group to challenge the business plans of the company. The membership of the Group is available here and ToR of the group are available here.

Each network company (in Distribution sector) has set up an independently Chaired Customer Engagement Group and User Group (in Transmission sectors). Further details on each of these local independent company groups is available below:

Electricity Transmission Sector

Gas Distribution Sector

Gas Transmission Sector

Electricity System Operator (ESO)

Publications and updates

  • Published: 29th Apr 2019
  • Agendas, minutes and presentations
  • 1 Associated documents
See our document which provides biographies on all members of the RIIO-2 Challenge Group.

  • Published: 28th Feb 2019
  • Agendas, minutes and presentations
  • 1 Associated documents
This document sets out the priorities and forward work plan of the RIIO-2 Challenge Group. This document may be updated from time to time.

  • Published: 11th Jan 2019
  • Agendas, minutes and presentations
  • 1 Associated documents
Minutes of the RIIO-2 Challenge Group which took place on 17 and 18 December 2018.

  • Published: 11th Jan 2019
  • Agendas, minutes and presentations
  • 1 Associated documents
Minutes of the RIIO-2 Challenge Group which took place on 29 and 30 November 2018.

  • Published: 29th Nov 2018
  • Agendas, minutes and presentations
  • 1 Associated documents
See our document which sets out the Terms of Reference for the RIIO-2 Challenge Group.