Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
75Items match your criteria
-
- Opened:
- Apr 2018
We are investigating whether Cadent kept and maintained records for all of its risers, and whether it has the appropriate systems in place to do so.- Company:
- Cadent Gas Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Mar 2018
The Authority has issued a provisional order to Iresa.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Feb 2018
This relates to treating customers fairly, complaints handling, switching, providing refunds and consideration of customer’s ability to pay when in debt.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Feb 2018
Ofgem launches an investigation into Ovo in relation to the accuracy of estimated consumption figures and annual consumption figures in Annual Statements.- Company:
- Ovo Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Sep 2016
- Decision Proposed:
- Nov 2017
- Closed:
- Jan 2018
The Authority has confirmed its decision to impose a financial penalty and consumer redress package of £260,000 on E (Gas and Electricity).- Company:
- E (Gas and Electricity) Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Vulnerable customers
-
- Opened:
- Nov 2017
We have opened an investigation into SSE's compliance with SLCs 31A and 25C in relation to Annual Statements issued to Pre-Payment Meter customers.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Jul 2016
- Closed:
- Nov 2017
The Authority has decided to close its investigation into SSE’s and its compliance with its obligations under SLCs 25C, 27.1, 28.1, 27.5, 27.6 and 27.8.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Failure to meet obligations, Vulnerable customers
-
- Opened:
- Aug 2017
We are investigating a possible infringement of competition law by a company providing services to the energy industry.- Company:
- Not released
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Jul 2017
We have opened an investigation into BG’s compliance with SLC 24 and SLC 25C of the gas and electricity supply licences in relation to the termination of domestic customer supply contracts.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Oct 2015
- Decision Proposed:
- Jan 2017
- Closed:
- Jun 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 7A, 7B, 14A and 21B and CHSR 2008.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct