Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
78Items match your criteria
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- Opened:
- Sep 2018
The Authority has issued a provisional order to Npower.- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Sep 2014
- Decision Proposed:
- Aug 2018
- Closed:
- Sep 2018
The EDP, on behalf of the Authority, has confirmed its decision to impose a financial penalty on npower of £2.4m- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Jul 2017
- Closed:
- Aug 2018
The Gas and Electricity Markets Authority has decided to close its investigation into BG’s compliance with Standard Licence Conditions 24 and 25C.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Standards of Conduct
-
- Opened:
- Feb 2018
- Closed:
- Aug 2018
This investigation was closed because Iresa ceased trading on 31 July 2018 and its licence was revoked.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Mar 2018
- Closed:
- Aug 2018
Iresa ceased trading on 31 July 2018 ending the Provisional Order of 27 March 2018.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Nov 2017
- Closed:
- Jun 2018
We investigated SSE’s compliance with Standard Licence Conditions 31A and 25C of the gas and electricity supply licences.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Jun 2018
Ofgem has launched an investigation into Utility Warehouse in relation to its provision of services to customers in payment difficulties.- Company:
- Utility Warehouse
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Debt/disconnection, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- May 2018
Ofgem is investigating NGET in relation to its demand forecasting for the UK electricity market.- Company:
- National Grid Electricity Transmission (NGET)
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Apr 2018
We are investigating whether Cadent kept and maintained records for all of its risers, and whether it has the appropriate systems in place to do so.- Company:
- Cadent Gas Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Feb 2018
Ofgem is investigating Ovo in relation to the accuracy of estimated consumption figures and annual consumption figures in Annual Statements.- Company:
- Ovo Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct