Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

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86Items match your criteria
  • Opened:
    Mar 2019
    Decision Proposed:
    Mar 2019
    On 3 April, the Authority made a final order requiring Avro to become a DCC User by 25 July 2019.
    Company:
    Avro
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2019
    Closed:
    Feb 2019
    On 25 February 2019 the Authority decided to revoke the provisional order issued to E (Gas and Electricity) Ltd on 16 January 2019.
    Company:
    E (Gas and Electricity) Limited
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Switching, Standards of Conduct
  • Opened:
    Feb 2019
    The Authority intends to confirm, with modifications, the provisional order issued to Solarplicity Supply Limited on 22 February 2019.
    Company:
    Solarplicity
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Customer service, Standards of Conduct, Vulnerable customers
  • Opened:
    Feb 2019
    Decision Proposed:
    Feb 2019
    On 8 March 2019 the Authority made a final order requiring URE to make a payment in full settlement of its Renewables Obligation for the period April 2017 to March 2018 by 31 March 2019.
    Company:
    URE
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Nov 2018
    Closed:
    Jan 2019
    Economy Energy ceased trading on 8 January 2019 and its supply licences were revoked on 12 January 2019. As a result our investigation into Economy Energy has closed.
    Company:
    Economy Energy
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2019
    Closed:
    Jan 2019
    Economy Energy ceased trading on 8 January 2019 and its supply licences were revoked on 12 January 2019, ending the Provisional Order of 4 January 2019.
    Company:
    Economy Energy
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Customer service, Standards of Conduct, Vulnerable customers
  • Opened:
    Dec 2018
    We are investigating whether there has been an infringement of competition law, concerning potential abuse of a dominant position in relation to wholesale trading activities.
    Company:
    Not released
    Regulation Area:
    Competition Act and Powers
    Breach Area:
    Competition
  • Opened:
    Jul 2016
    Closed:
    Dec 2018
    Extra Energy ceased trading on 21 November 2018 and its supply licences were revoked on 25 November 2018. As a result, our investigation into Extra has closed.
    Company:
    Extra Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Switching, Customer service, Standards of Conduct
  • Opened:
    Nov 2018
    Closed:
    Dec 2018
    Spark Energy’s supply licences were revoked on 28 November 2018. As a result, our investigation into Spark has closed.
    Company:
    Spark Energy Supply Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Sep 2018
    On 13 March 2019, the Authority published its Notice of Proposal to revoke the confirmed provisional order issued to npower on 24 September 2018 and confirmed on 26 November 2018.
    Company:
    npower
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations

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