Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
80Items match your criteria
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- Opened:
- Nov 2018
- Closed:
- Dec 2018
Spark Energy’s supply licences were revoked on 28 November 2018. As a result, our investigation into Spark has closed.- Company:
- Spark Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Jul 2016
- Closed:
- Dec 2018
Extra Energy ceased trading on 21 November 2018 and its supply licences were revoked on 25 November 2018. As a result, our investigation into Extra has closed.- Company:
- Extra Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct
-
- Opened:
- Nov 2018
Ofgem has launched an investigation into Economy Energy in relation to its compliance with its Renewables Obligations.- Company:
- Economy Energy
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Sep 2018
The Authority has decided to confirm the provisional order issued to npower on 24 September 2018.- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Sep 2014
- Decision Proposed:
- Aug 2018
- Closed:
- Sep 2018
The EDP, on behalf of the Authority, has confirmed its decision to impose a financial penalty on npower of £2.4m- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Jul 2017
- Closed:
- Aug 2018
The Gas and Electricity Markets Authority has decided to close its investigation into BG’s compliance with Standard Licence Conditions 24 and 25C.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Standards of Conduct
-
- Opened:
- Feb 2018
- Closed:
- Aug 2018
This investigation was closed because Iresa ceased trading on 31 July 2018 and its licence was revoked.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Mar 2018
- Closed:
- Aug 2018
Iresa ceased trading on 31 July 2018 ending the Provisional Order of 27 March 2018.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Nov 2017
- Closed:
- Jun 2018
We investigated SSE’s compliance with Standard Licence Conditions 31A and 25C of the gas and electricity supply licences.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Jun 2018
Ofgem has launched an investigation into Utility Warehouse in relation to its provision of services to customers in payment difficulties.- Company:
- Utility Warehouse
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Debt/disconnection, Customer service, Standards of Conduct, Vulnerable customers