Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
69Items match your criteria
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- Opened:
- Jul 2017
We have opened an investigation into BG’s compliance with SLC 24 and SLC 25C of the gas and electricity supply licences in relation to the termination of domestic customer supply contracts.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Standards of Conduct
-
- Opened:
- Oct 2015
- Decision Proposed:
- Jan 2017
- Closed:
- Jun 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 7A, 7B, 14A and 21B and CHSR 2008.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct
-
- Opened:
- Sep 2014
- Decision Proposed:
- Dec 2016
- Closed:
- Jan 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 12 in relation to advanced meters for non-domestic premises.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Failure to meet obligations
-
- Opened:
- Dec 2014
- Decision Proposed:
- Jun 2016
- Closed:
- Nov 2016
The Authority has accepted binding commitments from SSE to improve services needed for competitors to connect customers to its distribution networks.- Company:
- SSE
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Oct 2016
We are investigating whether there has been an infringement of Chapter I of the Competition Act 1998 which concerns anticompetitive agreements and concerted practices. This investigation is limited to a small number of parties.- Company:
- Not released
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition
-
- Opened:
- Sep 2016
We have opened an investigation into whether E (Gas and Electricity) Limited has complied with the relevant conditions set out in Standard Licence Condition (SLC) 25 in relation to its sales and marketing obligations.- Company:
- E (Gas and Electricity) Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Vulnerable customers
-
- Opened:
- Sep 2016
We are investigating Economy Energy’s compliance with its sales and marketing obligations.- Company:
- Economy Energy
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Marketing and telesales activities, Vulnerable customers
-
- Opened:
- Jul 2016
We are investigating whether SSE treated its customers fairly when switching them to pre-payment meters.- Company:
- SSE
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Switching, Failure to meet obligations, Vulnerable customers
-
- Opened:
- Jul 2016
We are investigating whether Extra Energy broke rules relating to billing, customer service and complaints handling.- Company:
- Extra Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct
-
- Opened:
- Oct 2015
- Closed:
- Jun 2016
Ofgem has decided to transfer its Competition Act investigation into third party intermediaries/price comparison websites to the Competition and Markets Authority (the CMA).- Company:
- Not released
- Regulation Area:
- Competition Act and Powers
- Breach Area:
- Competition