Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

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120Items match your criteria
  • Opened:
    May 2018
    Decision Proposed:
    May 2021
    Closed:
    May 2021
    The Gas and Electricity Markets Authority ("the Authority") has confirmed its decision to impose a financial penalty on National Grid ESO.
    Company:
    National Grid Electricity Systems Operator (ESO)
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2021
    Decision Proposed:
    Jan 2021
    Closed:
    May 2021
    On 27 January 2021, the Authority published its Notice of intention to impose a financial penalty of £100,000 on Symbio Energy limited.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    Closed:
    Apr 2021
    Robin Hood ceased trading on 5 January 2021. Its supply licences were revoked on 12 April 2021, ending the Final Order for non-payment of its Renewables Obligations.
    Company:
    Robin Hood Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Nov 2020
    Closed:
    Jan 2021
    On 28 January 2021, the Authority published its Notice of Decision not to issue a Final Order on Utilita for breaches of the Smart Meter New and Replacement Obligation.
    Company:
    Utilita Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    Closed:
    Dec 2020
    On 14 December 2020 the Authority revoked the Final Order made against Symbio Energy on 28 October 2020.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Nov 2020
    Ofgem has opened an investigation into Scottish Power’s smart meter roll out activities for 2019 and achievement of its Annual Milestones
    Company:
    Scottish Power Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    Oct 2020
    On 29 October 2020, Ofgem confirmed its decision to resolve its investigation into Utilita and compliance with SLC 28A (PPM Price Cap) via Alternative Action.
    Company:
    Utilita Energy Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Areas:
    Billing, Tariff/payment rules, Vulnerable customers
  • Opened:
    Oct 2020
    Closed:
    Oct 2020
    On 28 October 2020, the Authority made a decision not to issue a Final Order to MA Energy Limited regarding its Renewables Obligations for 2019-20.
    Company:
    MA Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    Closed:
    Oct 2020
    On 28 October 2020 the Authority made a decision not to issue a Final Order to Tonik Energy Ltd regarding its Renewables Obligations and Feed-in Tariff non payments.
    Company:
    Tonik Energy Ltd
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    Closed:
    Oct 2020
    On 28 October 2020 the Authority made a decision not to issue a Final Order to Co-operative Energy Limited regarding its Renewables Obligations for 2019-20.
    Company:
    Co-Operative Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations

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