Heat networks regulation: consumer protection
- Publication type:
- Guidance
- Publication date:
- Topic:
- Heat networks
- Industry sector:
- Supply and Retail Market
Guidance for the consumer protection rules and requirements set out in our heat network authorisation conditions.
Details
This guidance relates to:
- Standards of Conduct
- quality of service
- billing and transparency
- back-billing
- heat supply contracts
- protections for vulnerable consumers
- security of supply
It is relevant mostly for heat network suppliers and operators of domestic consumers but also includes some guidance relating to non-domestic supplier and operator requirements.
Heat network suppliers and operators are responsible for keeping up to date with the latest version of their requirements.