Behavioural strategies for preventing and reducing energy arrears
- Publication type:
- Guidance
- Publication date:
- Topic:
- Consumer protection
Advice for energy suppliers and consumer groups on how to identify, design, test and evaluate behavioural interventions that help prevent and reduce debt.
Details
The guidance aims to help develop behaviourally-informed solutions to reduce energy arrears, improve payment outcomes and increase customer support uptake. It includes insights from trials and evaluations across the energy, water, tax, rent and consumer credit sectors.