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First, complain to your supplier or network. If it’s not sorted after eight weeks, the Ombudsman can help: 0330 440 1624. Citizens Advice can help anytime: 0808 223 1133.
An amendment to the terms and/or conditions (including price) of a consumer’s energy supply contract, which is provided for in the contract and is at the sole discretion of the supplier.
One kilowatt of power being used for one hour. It is the same as a 40-watt light bulb being left on for 25 hours. Also known as a ‘unit’ of energy.
The monetary amount that is chargeable in respect of each unit of gas/electricity consumed.
The additional costs involved in supplying prepayment, Warm Home Discount and default tariff/standard variable customers compared to credit customers, inflated by the Consumer Price Index.