ChartJavascript is required to render chart Number of disconnections for non-payment of debt.Source: Vulnerability Report 2019.Information correct as of: September 2019 This chart shows the total number of domestic gas and electricity customers disconnected for non-payment of debt between Q1 2006 and Q4 2018. Policy Areas:Domestic consumers Data Table Number of disconnections for non-payment of debt ElectricityGas Q1 2006213723 Q2 2006226864 Q3 20063621,112 Q4 20064571,157 Q1 20075441,389 Q2 20075821,538 Q3 20076721,462 Q4 20078591,338 Q1 20086981,003 Q2 2008918810 Q3 2008626571 Q4 2008474280 Q1 2009698226 Q2 2009794573 Q3 2009636613 Q4 2009543382 Q1 2010443151 Q2 2010794311 Q3 2010685305 Q4 20106646 Q1 20114420 Q2 2011375146 Q3 2011419128 Q4 20118335 Q1 2012132 Q2 201213833 Q3 201219351 Q4 201210918 Q1 2013709 Q2 201316229 Q3 201326840 Q4 2013566 Q1 201400 Q2 20143112 Q3 201415929 Q4 201420 Q1 201521 Q2 20156320 Q3 201513427 Q4 201551 Q1 201611 Q2 20166831 Q3 20168820 Q4 201601 Q1 201700 Q2 2017130 Q3 201713 Q4 201700 Q1 201800 Q2 201820 Q3 201840 Q4 201800 More information At-a-glance summary There has been a long term reduction in the number of domestic customers disconnected for debt. Between Q1 and Q4 2018 the number of disconnections for non-payment of debt decreased to 6 for electricity and 0 (zero) in gas from 14 electricity and 4 gas disconnections in the same period the previous year. There is a seasonal effect with fewer disconnections between October and March. Relevance and further information During winter (October to March) suppliers are prohibited from knowingly disconnecting customers of pensionable age (where they live alone, with other pensioners or with children). Suppliers must also take all reasonable steps during winter to avoid disconnecting premises where the occupants include a person who has a disability or a chronic sickness or a person of pensionable age. During winter (October to March) suppliers are prohibited from knowingly disconnecting customers of pensionable age (where they live alone, with other pensioners or with children). Suppliers must also take all reasonable steps during winter to avoid disconnecting premises where the occupants include a person who has a disability or a chronic sickness or a person of pensionable age. Members of Energy UK also adhere to a voluntary code of practice known as the ‘Safety Net’. Among other protections, signatories have committed to not disconnecting customers in vulnerable situations at any time of year and to reconnecting customers who are subsequently identified as vulnerable as a priority and usually within 24 hours. Compliance with the Safety Net is independently audited. Further information about the code can be found on Energy UK’s website. Date correct September 2019 Policy area Domestic consumers