A strategy to define and prevent the disconnection of vulnerable customers

Consultation
  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)
Publication date
Industry sector
Supply and Retail Market

In February 2004 Ofgem challenged the industry to develop a strategy that would ensure that where it was known that a customer was vulnerable they would not be disconnected. The Energy Retail Association (ERA), on behalf of its members, has prepared this strategy paper for consultation.

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Main document

A strategy to define and prevent the disconnection of vulnerable customers [PDF, 144.95KB]

Response documents

Age Concern Response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 101.67KB]
Age Concern Scotland response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 96.56KB]
Central Networks response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 13.62KB]
Centrica response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 71.90KB]
Citizen Advice Scotland response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 67.50KB]
Citizens Advice response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 124.08KB]
City West Homes response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 63.36KB]
Creating Profitable Partnerships response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 141.09KB]
EDF Energy response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 73.14KB]
Energy Action Scotland response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 86.36KB]
Energy Saving Trust response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 72.98KB]
energywatch response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 157.49KB]
Faculty of Public Health response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 122.58KB]
National Consumer Council response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 122.24KB]
National Energy Action response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 107.33KB]
National Grid Transco response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 18.19KB]
npower response -A strategy to define and prevent the disconnection of vulnerable customers [PDF, 114.62KB]
Plymouth Money Advice Group response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 85.31KB]
RNIB response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 64.43KB]
Severn Trent Trust response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 57.41KB]
SSE response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 86.53KB]
Unison release - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 69.17KB]
United Utilities response - A strategy to define and prevent the disconnection of vulnerable customers [PDF, 423.85KB]