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The Retail Market Review - Updated domestic proposals

Consultation status:
Closed (with decision)
Publication date:
Closing date:
Topic:
Gas supply
Electricity supply
Industry sector:
Supply and Retail Market

This document sets out our updated proposals to ensure the domestic retail energy market is simpler, clearer and fairer for consumers.

Respond name

Joseph Baddeley

Respond email

Main document

The Retail Market Review - Updated domestic proposals [PDF, 1.52MB]

Subsidiary documents

Options for cheapest tariff messaging on customer communications [PDF, 1.72MB]
Price Increase Notification Letters, Summary Box on Bills, Tariff Information Labels and Annual Statements [PDF, 10.68MB]
Consumer engagement with the energy market, information needs and perceptions of Ofgem [PDF, 1.36MB]
Ofgem Information Improvements: Implementation Guidelines [PDF, 2.73MB]
Supplementary appendix to: The Retail Market Review - Updated domestic proposals [PDF, 4.13MB]
The Retail Market Review - Draft Impact Assessment for the updated domestic proposals [PDF, 1.13MB]
Draft domestic licence conditions for the Retail Market Review proposals [PDF, 1.57MB]
Consumer research and collaborative engagement on the proposed Standards of Conduct - Domestic Customers [PDF, 1.76MB]
Consumers' views of price comparison guides and tariff structures [PDF, 2.94MB]
Customer Engagement with the Energy Market - Tracking Survey 2012 [PDF, 1.15MB]
Prompting engagement with and retention of written customer communications [PDF, 616.50KB]
British Gas Consumer Initiatives [PDF, 82.87KB]
E.ON Consumer Initiatives [PDF, 59.01KB]
EDF Energy Consumer Initiatives [PDF, 139.59KB]
RWE npower Consumer Initiatives [PDF, 34.20KB]
ScottishPower Consumer Initiatives [PDF, 74.54KB]
SSE Consumer Initiatives [PDF, 114.79KB]
Consumer views on Tariff Comparison Rates [PDF, 3.17MB]

Response documents

Co-operative Energy Response [PDF, 111.17KB]
Consumer responses [ZIP, 1.47MB]
Age UK response [PDF, 135.81KB]
British Gas - Cover letter [PDF, 120.68KB]
British Gas - Appendix A [PDF, 290.16KB]
Consumer Focus response [PDF, 518.59KB]
ESRC Centre for Competition Policy response [PDF, 215.18KB]
Ebico response [PDF, 408.88KB]
Ecotricity response [PDF, 7.42MB]
EDF Energy response [PDF, 197.91KB]
Energy Action Scotland response [PDF, 89.70KB]
Energy UK response [PDF, 751.56KB]
EON Energy response [PDF, 414.14KB]
Good Energy response [PDF, 379.66KB]
iChoosr response [PDF, 122.77KB]
National Energy Action response [PDF, 190.08KB]
Ombudsman Services response [PDF, 100.54KB]
Onzo response [PDF, 291.89KB]
RWE Npower - Cover letter [PDF, 807.12KB]
Stephen Littlechild response [PDF, 845.19KB]
Scottish Power response [PDF, 226.02KB]
SSE - Cover letter [PDF, 62.38KB]
SSE - Executive Summary [PDF, 231.10KB]
Utilita response [PDF, 1.64MB]
Which? response [PDF, 281.56KB]