Non-Domestic: Small and Medium User Group

The Small and Medium User Group (SMUG) is a working group we hold regularly with small and medium business consumers of gas and electricity.

We use the group to discuss and capture views across a wide range of issues from a business consumer perspective. This helps to inform our decision making and the creation of robust regulatory policy.

The meetings follow a round-table format, and include representatives from small and medium sized firms or from trade organisations. All members can table agenda items.

On this page you can view activities and access materials and outputs relevant to the group.

Publications and updates

  • Published: 25th May 2016
  • Reports & plans
  • 1 Associated documents
In September 2015, we commissioned an independent research agency to undertake a survey of how micro and small businesses engage in the energy markets.

  • Published: 30th Sep 2015
  • Reports & plans
  • 1 Associated documents
This paper outlines the areas of work we will be taking forward as a priority in the coming year to ensure regulation supports an efficient, flexible energy system.

  • Published: 27th Feb 2015
  • Closed: 24th Apr 2015
  • Consultations & responses
  • 18 Associated documents
Suppliers may object to a customer switching supplier. Most objections are debt-related. We want to look at whether this should continue or whether suppliers should find other ways to manage risk. We start by issuing this call for evidence.