Market compliance review: prepayment meter installations
- Publication type:
- Transparency document
- Publication date:
- Topic:
- Compliance and enforcement
- Subtopic:
- Compliance
Findings of our review of the installation of prepayment meters without household permission.
Details
Findings of the review were:
- no widespread instances of inappropriate prepayment meter installations, but some cases where vulnerable customers were put at risk
- energy suppliers contacted affected customers during the review to identify issues and gave appropriate compensation
- differences in energy supplier practices
- improved rules about installing prepayment meters without household permission to make sure that standards were kept and people who need extra help are protected