Consumer Vulnerability Strategy: progress report
- Publication type:
- Transparency document
- Publication date:
- Topic:
- Consumer protection
Related links
Findings from Ofgem's first Consumer Vulnerability Strategy progress report on how suppliers identify and support consumers in vulnerable situations.
Details
This report presents findings from Ofgem's first Consumer Vulnerability Strategy progress report. It draws on evidence from 'vulnerability focus sessions' with energy suppliers, alongside wider Ofgem analysis and stakeholder engagement.
The report focuses primarily on:
- how suppliers identify consumers in vulnerable situations and use data to provide appropriate support; and
- how suppliers support consumers who are struggling to pay their energy bills.
It highlights examples of good practice, identifies areas where suppliers could go further, and sets out recommendations for suppliers and Ofgem.